Getting Started

1.   

Review available installation and support services.

For a description of available support services, see the Services menu above.

If you decide to use support services to help configure your router, call Technical Support for an appointment before proceeding.

2.   

Check the contents of the carton.

Use the labels on the boxes to verify that you received:
  • All items intact and undamaged
  • The ImageStream router hardware required for operation
  • The ImageStream WAN cards required for operation (normally installed in chassis)
  • The cables required for operation

You must supply a cable if you wish to use the standard or serial console connection and standard Ethernet cable(s) not included in the box. Download manuals or order printed copies by contacting ImageStream sales.

3.   

Record the information you need for your connection.

Ethernet IP address
_____ . _____ . _____ . _____
Ethernet IP netmask
_____ . _____ . _____ . _____
IP address of default gateway
_____ . _____ . _____ . _____
Primary serial interface IP address
_____ . _____ . _____ . _____
Primary serial interface IP netmask
_____ . _____ . _____ . _____
root Password

________________________

Domain name server (DNS) IP address

________________________

4.   

Connect a standard or serial console to the router and power it up.

ImageStream does not recommend the use of Windows' HyperTerminal as a serial console program. HyperTerminal has many known bugs and may cause problems with embedded devices. A free, functional terminal emulator, Tera Term, is available for Windows. A link to Tera Term is included in our Other On-line Resources If you plan to use HyperTerminal, please be sure to use the latest version linked on our Other On-line Resources page.


See the installation guide or see the section "Connecting and Starting Up Your Router" below.

  • Use the information in Step 3 above to set up the Ethernet connection.
  • Use the information in Step 3 above to configure the default gateway and serial connection.
  • Use the information in Step 3 above to configure your DNS server (required before downloading software updates).
  • See the Technical Notes section for information on building a null modem cable or connecting and external modem to your ImageStream router.

5.   

Verify your network connections.

Select Option 3 (Advanced) from the Main Menu, then select Option 1 (Bash shell) from the Advanced Menu. Use the "ping" command to verify connectivity between your ImageStream router and the default gateway router.

If you receive no response, recheck the configuration from Step 3 above and verify the following:
  • The host or router is running and is connected to the Ethernet network.
  • All cables are connected properly to the ImageStream router.

6.   

Verify that the router has the latest version of the ImageStream Linux software.

The right-hand side of this page shows the latest General Availability and Open Beta releases available for your ImageStream router. Choose Option 1 (Configuration and Update Menu) from the Main Menu, then select Option 5 (Download the latest packages). The top of the menu should list the installed version (Current: router Ver. X.X.X). If an upgrade is unnecessary, proceed to Step 8. Choose Option 5 (Quit) to leave this menu unless you wish to install an upgrade.

7.   

    Upgrade to the latest version of ImageStream Linux.

  1. Review the latest General Availability and Open Beta versions available. The most recent releases are listed on the right side of this page. The Update Menu will list all of the available distributions. See the Release Notes page for specific information about available releases.
  2. Select the desired distribution version from the menu.
  3. Allow the router to complete the upgrade.
  4. Reboot the router and allow it to load the new ImageStream Linux version.


If the upgrade fails, or appears to fail, do not reboot. Call ImageStream technical support immediately.

8.   

Configure the ImageStream router.

Use the worksheet above. Consult the following manuals as necessary:

  - WAN Card Command Reference

  - Router Installation Manual

9.   

Verify your configuration.

  1. Save your configuration.
  2. Reboot the router.
  3. Log in as root.
  4. Choose Options 2 (Show interface statistics) from the Main Menu to verify your configuration.

10.   

Back up your router configuration.

  • Back up your configuration. Select Option 4 (Backup/Restore) from the Main Menu, then choose Option 1 (Backup Methods). Select the type of backup you wish to perform. If you choose to backup your router's configurations to a floppy, you will need to insert a floppy disk into the floppy drive of your router. The floppy does not need to be formatted. Ensure that the write-protect tab on the floppy is not open and that the floppy is writeable. Not all ImageStream routers are configured with floppy drives. This option will fail if you do not have a floppy drive installed in your router.
  • Store a copy of the configuration in a secure location.

Technical Support Services

ImageStream provides standard product documentation and technical support by telephone with all routers. Customers who prefer to have ImageStream engineers configure the equipment can choose an Initial Configuration Service (ICS) that can be set up before shipment when possible, or after the equipment is delivered and connected to the Internet for management. Alternatively, ImageStream's inexpensive Managed Services Program offers two options for remote installation support over the telephone:
  • Hardware installation and software configuration service is included with the purchase of an ImageStream router to aid customers who perform their own installations. Data networking experts can provide up to 1 hour of remote assistance. Technical support specialists configure remote units for maximum performance and test all routing connectivity. Service is available 24 hours a day, 7 days a week. If you would like an engineer to assist you during installation, ImageStream asks that you make an appointment, during normal business hours if at all possible.

  • Network design and integration services provide assistance other than standard installation and configurations. Professional services include network design, circuit provisioning, creating and testing filters, and configuration of dynamic routing (BGP, OSPF, RIP) in your network. Pricing is based on an hourly rate.

    For additional information about service options, select "Services" from the menus at the top of this page.

Troubleshooting

LED Indicators--What They Mean

System LED Ethernet LED CSU/DSU Status LEDs
  • Solid Red or Green--System powered.
  • "Link" Green--normal operation.
Green Red or Amber Line Status
  • Other behavior--see installation guide.
  • "Act" Green--blinks during network activity.
  • off
  • 2 on
  • Line is not connected.
  • on
  • 2 on
  • Line is attempting to synchronize with the switch.
  • blinks
  • off
  • Line is operational.
  •  
    • "100 TX" Green--turns on when 100BaseT link is established.

    Subnet Mask Table

    Class B                   Effective  Effective
    # bits        Mask         Subnets     Hosts
    -------  ---------------  ---------  ---------
      2      255.255.192.0           2     16382
      3      255.255.224.0           6      8190
      4      255.255.240.0          14      4094
      5      255.255.248.0          30      2046
      6      255.255.252.0          62      1022
      7      255.255.254.0         126       510
      8      255.255.255.0         254       254
      9      255.255.255.128       510       126
      10     255.255.255.192      1022        62
      11     255.255.255.224      2046        30
      12     255.255.255.240      4094        14
      13     255.255.255.248      8190         6
      14     255.255.255.252     16382         2
    
    Class C                   Effective  Effective
    # bits        Mask         Subnets     Hosts
    -------  ---------------  ---------  ---------
      2      255.255.255.192      2         62
      3      255.255.255.224      6         30
      4      255.255.255.240     14         14
      5      255.255.255.248     30          6
      6      255.255.255.252     62          2
    
    Class A                   Effective  Effective
    # bits        Mask         Subnets     Hosts
    -------  ---------------  ---------  ---------
      2      255.192.0.0            2      4194302    
      3      255.224.0.0            6      2097150
      4      255.240.0.0           14      1048574
      5      255.248.0.0           30       524286
      6      255.252.0.0           62       262142
      7      255.254.0.0          126       131070
      8      255.255.0.0          254        65534
      9      255.255.128.0        510        32766        
      10     255.255.192.0       1022        16382
      11     255.255.224.0       2046         8190
      12     255.255.240.0       4094         4094
      13     255.255.248.0       8190         2046
      14     255.255.252.0      16382         1022
      15     255.255.254.0      32766          510
      16     255.255.255.0      65534          254
      17     255.255.255.128   131070          126
      18     255.255.255.192   262142           62
      19     255.255.255.224   524286           30
      20     255.255.255.240  1048574           14
      21     255.255.255.248  2097150            6
      22     255.255.255.252  4194302            2
    
    *Subnet all zeroes and all ones excluded.
    *Host all zeroes and all ones excluded.

    Connecting and Starting Up Your Router

    First--Set up the standard or serial console port and boot up.

    To connect your router to a VGA output or terminal via the console port:

    1. Make sure the power switch on the router is turned off.
    2. Attach the power cord to the router and to a properly grounded electrical outlet.
    3. Connect the VGA cable to a monitor -OR- connect a null console cable and set your terminal or PC terminal emulator for the following:
      -Transmission at 9600 baud, 8 data bits, 1 stop bit, and no parity
      -No flow control
    4. Attach one end of the appropriate null console cable to the router's console port, and the other end to the serial port on the terminal or PC. You might need an adapter for a PC if you do not have a 9-pin serial connector. You might also need to supply a gender changer for a terminal.
    5. With the appropriate cable, connect the built-in 10/100BaseT Ethernet port on the router to an Ethernet switch or hub.
    6. Turn the power on.

    The router boots itself and displays a Login: prompt on the terminal or PC screen. If you do not see the login prompt, see the Troubleshooting Guide above or call Technical Support.

    Second--Set up the Ethernet connection.

    1. At the Login: prompt, enter root.
    2. At the Password: prompt, press Return if you are starting your router for the first time. Otherwise, enter your password.
    3. Choose Option 1 (Configuration and Update Menu) from the Main Menu. Select Option 2 (Interface Configuration) and configure the built-in Ethernet device (Ethernet0). By default, Ethernet0 is set to 10.10.199.199. Use the worksheet above and consult the Command Reference as necessary.

    Contacting Technical Support

    For all technical support requests, record your router model, serial number and the ImageStream Linux version number for the technical support staff or your authorized ImageStream reseller or distributor. For more information on contacting ImageStream technical support, see our Contacts page.

    Warranty

    Every ImageStream router comes with a 1-year warranty for hardware and software beginning on the original ship date to you.
    The warranty includes remote telephone support 24 hours a day, 7 days a week. The warranty also includes advanced replacement of parts for hardware failures. Advance Replacement is available if the request for advanced replacement is received before 3 p.m. Eastern Standard Time, Monday through Friday, excluding holidays. Same day replacement is also available. See our On-Site Services page for complete details.

    Technical Bulletins

    To receive e-mail about technical bulletins from ImageStream, sign up at http://support.imagestream.com/Mailing_Lists.html.

    ImageStream Linux and Inetics Software

    Information about new releases is available at http://support.imagestream.com/Release_Notes.html. Please obtain and read the release note information before upgrading.

    Training Courses

    ImageStream offers hands-on, technical training courses on ImageStream products and their applications. For course overview information and more information, visit our Training Services section.
    Technical Support
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    Technical Notes >
    Getting Started

    Software Versions

    General Availability
    (GA) Releases


    Envoy: 4.4.1-30
    Others: 4.4.1-30
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